Product Service Commitment
Information
In order to create the "Thérèse" brand, increase corporate awareness, and establish a corporate image, we are guided by the principle of "best price, most thoughtful service, and most reliable product quality" in the spirit of "professional focus on excellence and innovation" You solemnly promise:
First, product quality commitment:
1. The manufacturing and testing of products have quality records and testing data.
2. For the detection of product performance, we sincerely invite users to check the whole process and full performance of the product in person and wait for the product to be qualified before packing and shipping.
Second, product price commitment:
1. In order to ensure the high reliability and advanced nature of the product, the raw materials and components of the equipment are selected from domestic or international high-quality brand-name products.
2. Under the same competitive conditions, our company will provide you with the most favorable price on the basis of not reducing the technical performance of the product and changing the product parts.
III. Delivery time commitment:
1. Product delivery time: as far as possible according to user requirements, if there are special requirements that need to be completed in advance, our company can organize production and installation, and strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user;
①Product user manual
②Product certificate
③ Flow chart
④ Detailed product training plan
Fourth, after-sales service commitment:
1. Service tenet: professional focus, concentration
2. Service goal: Service quality wins customer satisfaction
3. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, after the supplier receives the notification, the maintenance personnel can reach the site within 24 hours and start repair to solve the problem.
4. Service principle: The product warranty period is 2 years. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge. For parts damaged outside the warranty period, the accessories provided will only be charged for costs For equipment damage caused by Fang's human factors, repairs or accessories provided by the supplier shall be calculated at cost.
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